Shipping policy

Last updated: 12 August 2026

We ship Mallowie orders from Australia, Monday to Friday (excluding public holidays).

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed the next business day.

Shipping options & delivery times (Australia)

Delivery times are estimates provided by our shipping partners and are not guaranteed. Delivery to regional or remote areas may take longer.

International shipping

We currently ship to New Zealand. Delivery times and costs are calculated at checkout based on your location. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Tracking your order

Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Delivery issues

If your order hasn't arrived within the expected timeframe, please first check the tracking link provided. If there's no movement or delivery has failed, contact us at hello@mallowie.com with your order number and we'll investigate.

Lost or stolen parcels

Once a parcel has been marked as delivered by the carrier, it's the customer's responsibility. We recommend selecting a secure delivery address or opting for a Parcel Locker where available. If your parcel is marked as delivered but you haven't received it, please contact your local carrier first, then reach out to us at hello@mallowie.com and we'll do our best to help.

Incorrect address

Please double-check your shipping address at checkout. We're not able to redirect parcels once they've been dispatched. If an order is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping.