Shipping policy
Last updated: 12 August 2026
All Mallowie orders are shipped from Australia, Monday through Friday, excluding public holidays.
Processing Time
Once you place an order, we get it packed and ready to go within 1 to 2 business days. If you order over the weekend or on a public holiday, we'll start processing it on the next available business day.
Australia Shipping Rates
- Standard Shipping: 3 to 5 business days — $6.90 (For orders below $50)
- Free Shipping: 3 to 5 business days — Enjoy free shipping on orders above $50!
Tracking Your Order
As soon as your order ships, we'll send you a confirmation email with your tracking number. It can take 24 to 48 hours after dispatch for the tracking details to start showing movement, so don't worry if it looks quiet at first.
Delivery Issues
If your order is taking longer than expected, start by checking your tracking link. If there's no update or the delivery has failed, get in touch with us at hello@mallowie.com and include your order number so we can look into it for you.
Lost or Stolen Parcels
Once a carrier marks a parcel as delivered, responsibility for it passes to the customer. To help avoid any issues, we recommend using a secure delivery address or, where available, a Parcel Locker.
If your parcel shows as delivered but hasn't turned up, please reach out to your local carrier first. If you're still stuck after that, email us at hello@mallowie.com and we'll do what we can to help.
Incorrect Address
Please double-check your shipping address before you check out. Once an order is on its way, we can't reroute it, so it's worth getting it right the first time.
If a parcel comes back to us because the address was wrong, you'll need to cover the cost of re-shipping it.
Phone: +61 7 3103 2034
Address: 3/16 Landy Street, Northgate Queensland 4013 , Australia