Last updated: 12 August 2026
At Mallowie, happy customers are the whole point. Every set gets checked over before it ships out, but if something's off once your order lands, we'll sort it out.
Damaged, Faulty, or Incorrect Items
Got a damaged or faulty item, or did we send you the wrong one? Get in touch within 7 days of delivery at hello@mallowie.com and include:
- Your order number.
- A clear photo showing the problem.
- A short note explaining what's wrong.
Once we've had a look and confirmed the issue, we'll sort out a replacement or store credit, whichever makes sense at the time. Replacements depend on what's currently in stock. If your item's sold out, we'll suggest a similar style of the same value or set you up with store credit instead.
Change of Mind
Because our products are meant for personal use, we can't offer refunds or exchanges if you simply change your mind. That covers situations like:
- Picking the wrong shade, shape, or length.
- Deciding the product isn't for you after all.
- Spotting a cheaper price somewhere else.
- Sizing problems from choosing the wrong fit (each set comes with 12 sizes to suit different nail widths, so it's worth checking our size guide first).
Before you buy, take a moment to go through the product description, photos, and size guide. It'll save you a headache later.
Items We Can't Take Back
For hygiene and safety reasons, a few things are final sale, no exceptions:
- Press-on nail sets that have been opened or worn.
- Nail glue, adhesive tabs, or accessories once opened.
- Sale or discounted items (unless something's actually faulty).
- Gift cards.
Cancelling an Order
We move fast to get your nails out the door, which means there's only a short window to make changes. Email hello@mallowie.com right away. Once your order's been dispatched, we're not able to cancel it.
Failed Delivery or Returned Parcels
If your parcel comes back to us because of an address mistake at checkout, a missed delivery, or a pickup that was never collected, you'll need to cover the cost of sending it out again. And if you ask for a refund in this case, the original shipping fee won't be included.
Get In Touch
For anything to do with refunds or returns, email hello@mallowie.com and pop your order number in the subject line. We usually get back to you within 2 business days.