Privacy policy

Last updated: 12 August 2026

At Mallowie, we take the privacy of our customers seriously. This policy outlines what information we gather, why we gather it, and how we look after it once it's in our hands.

Information We Collect

Whenever you place an order or browse our site, we may end up collecting:

  • Personal details: your name, email, delivery and billing addresses, and phone number.
  • Payment details: card information, handled securely through our payment providers (we never keep a record of your full card number).
  • Order records: what you've bought, how much you spent, and when.
  • Site activity: things like your IP address, browser type, which pages you visit, and how long you spend on the site, tracked via cookies and analytics tools.
  • Correspondence: anything you send our way, whether that's an email, a form submission, or a message through another channel.

How We Put Your Information to Use

We rely on your information to:

  • Get your orders processed and delivered.
  • Respond when you reach out with a question or concern.
  • Send you promotional emails and offers, but only when you've given us the go-ahead.
  • Keep refining our site, our products, and the experience we offer customers.
  • Stay alert to fraud and stay on the right side of the law.

Marketing Emails

Signed up to our list, or ticked the box at checkout? Then you might hear from us now and then about new arrivals, deals, and styling ideas. Changed your mind? Just hit "unsubscribe" at the bottom of any email, or drop us a line at hello@mallowie.com and we'll take care of it.

Who We Share Your Information With

We're not in the business of selling your data. The only parties we share it with are:

  • Partners who help us keep things running, think Shopify, our courier services, our email provider, and payment processors.
  • Authorities, but only when the law requires it.

Anyone we work with is bound by contract to handle your data responsibly and use it strictly for the job we've hired them to do.

Cookies

Our site uses cookies and similar tools to make your visit smoother, track how people move through the site, and tailor content to you. Want more control? Your browser settings let you limit or block cookies, though some features might not work as smoothly as a result.

Keeping Your Data Safe

We put reasonable safeguards in place to stop your personal information from falling into the wrong hands or being misused. Card payments are encrypted and run through providers that meet PCI-DSS standards. That said, nothing sent over the internet can ever be called completely risk-free, so while we do our best, we can't promise total security.

What You're Entitled To

Australian privacy law gives you a few key rights, including the ability to:

  • Find out what personal information we're holding on you.
  • Ask us to fix anything that's incorrect.
  • Request that we delete your information, within the bounds of what the law and our business needs allow.
  • Step away from marketing emails whenever you like.

Want to act on any of this? Send your request to hello@mallowie.com.

How Long We Keep Your Data

We hold on to your information only for as long as it serves the purpose it was collected for, or for as long as the law requires, tax and accounting records being a common example.

Links to Other Sites

From time to time you'll spot a link on our site that takes you somewhere else entirely. Once you leave our site, their privacy practices are out of our hands, so it's worth a read through their own policy.

Updates to This Policy

This policy isn't set in stone, we may revise it from time to time. Whatever version is live on this page is the current one.

Get in Touch

Got a question or a request about your privacy? Email us anytime at hello@mallowie.com.
Address:  3/16 Landy Street, Northgate Queensland 4013 , Australia
Phone: +61 7 3103 2034