Refund policy

Last updated: 12 August 2026

At Mallowie, we strive for 100% customer satisfaction. Every set is quality-checked before it leaves us, but if something isn't right when your order arrives, we'll make it right.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 7 days of delivery at hello@mallowie.com with:

  • Your order number
  • A clear photo of the issue
  • A brief description of the problem

We'll assess the issue and, once approved, arrange a replacement or store credit at our discretion. Replacements are subject to stock availability. If the item is out of stock, we'll offer an alternative style of equal value or store credit.

Change of mind

Due to the personal-use nature of our products, we do not offer refunds or exchanges for change of mind. This includes:

  • Choosing the wrong shade, shape, or length
  • Deciding you no longer want the product
  • Finding a better price elsewhere
  • Fit issues due to incorrect sizing selection (every set includes 12 sizes to accommodate all nail widths — please refer to our size guide before ordering)

We encourage customers to review product descriptions, images, and the size guide carefully before purchasing.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances:

  • Opened or used press-on nail sets
  • Nail glue, adhesive tabs, or accessories that have been opened
  • Sale or discounted items (unless faulty)
  • Gift cards

Order cancellations

We process orders quickly to get your nails to you fast. If you need to cancel or change your order, please contact us at hello@mallowie.com as soon as possible. Once an order has been dispatched, it cannot be cancelled.

Failed delivery / return to sender

If a parcel is returned to us due to an incorrect address provided at checkout, missed delivery attempts, or unclaimed collection, the customer will be responsible for the cost of re-shipping. If a refund is requested in this circumstance, the original shipping cost will not be refunded.

How to reach us

For all refund and return enquiries, email hello@mallowie.com with your order number in the subject line. We aim to respond within 2 business days.

Nothing in this policy limits your rights under the Australian Consumer Law.